SERVICES FOR PEOPLE WITH DISABILITIES
DOD OFFICE OF DIVERSITY MANAGEMENT
AND EQUAL OPPORTUNITY
The DoD complies strictly with Federal laws and regulations requiring that people with disabilities
have equal access to Federal facilities (i.e., the Architectural Barriers Act). In addition, the DoD
complies with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), which
requires that when Federal agencies develop, procure, maintain, or use electronic and information
technology, Federal employees with disabilities have access to and use of information and data
that is comparable to the access and use by Federal employees who are not individuals with
The Office of the Secretary of Defense (OSD) People with Disabilities Program is administered
through the office of the Under Secretary of Defense for Personnel and Readiness, Office of
Diversity Management and Equal Opportunity (OSD/ODMEO). The Disability Program Manager
provides policy, coordination, and oversight for issues of employment, advancement, retention,
accessibility, and reasonable accommodations. For legal assistance regarding reasonable
accommodations for personnel serviced by WHS Human Resources Directorate, please call the
WHS & PFPA Office of the General Counsel.
It should be noted that people with disabilities may obtain assistance of various kinds through
the DiLorenzo TRICARE1 Health Clinic, including occupational health services through the
Civilian Employees Health Service; and health education classes, fitness testing, and exercise
prescription through the Fit-to-Win/Wellness Program. Assistance with personal problems and
stress management is available through the Employee Assistance Program (EAP).
CAPTEC ELECTRONIC PROGRAM
The Computer/Electronic Accommodations Program (CAP) provides assistive technology and
services to people with a broad range of disabilities, and provides services to federal managers,
supervisors, IT professionals, and wounded service members.
CAP’s Technology Evaluation Center (CAPTEC) is dedicated to the evaluation, demonstration,
and procurement of assistive technologies, technology for workstations and telecommunications.
CAPTEC provides information on the types of equipment available,
completes a needs assessment, compares different solutions, and
ensures that the assistive technology that the user selects will be
compatible with the specific needs.
If you require assistance, please contact CAPTEC in person or via
EMERGENCY EVACUATION PLANS
FOR PEOPLE WITH DISABILITIES
As part of emergency planning, building occupants who need
special assistance may have individual emergency evacuation plans
developed for them by their specific organization. Please call the
Office of the Pentagon Fire Marshal at 703-695-3300 or submit a
request via email to email@example.com. Plans address specialized
mobility and notification requirements, office “buddies,” and tailored
Handicap parking permits are available for the North and South
Parking Lots. To initiate requests, individuals must contact their
CPR, or call the PMO at 703-697-6251 for additional guidance.
MOBILITY ASSISTANCE PROGRAM/
MOBILITY SCOOTER PROGRAM
In WHS, the Mobility Assistance and Mobility Scooter Programs are
jointly operated by the Facilities Services Directorate (FSD) and the
Human Resources Directorate (HRD). The programs are available
to employees and visitors with temporary mobility impairments. The
Pentagon Safety Office within FSD is the entity that provides electric
scooters in lieu of traditional wheelchairs. The program currently
has approximately 40 scooters, which may be used for up to 90
days, and may be assigned in 30 day increments.
Individuals can request scooters to assist with a temporary condition
such an injury or post-surgical restriction lasting a few weeks
through 90 days. Requests are submitted to HRD, Labor and
Management Employee Relations Division (LMER). All such requests
require submission of a position description/summary of duties and
a medical justification signed by a medical practitioner. If a request
is approved, the scooter is issued by and returned to the Pentagon
Safety Office. This office can be reached at 703-693-3683.
People with mobility impairments who have permanent need for a
scooter but do not qualify for Government-provided scooters may
choose to purchase their own. Individuals who need assistance
on a long-term or permanent basis should contact their supervisor
about the potential for reasonable accommodation.
If an individual needs a scooter for just one to three days use, he/
she can request a scooter directly from the Pentagon Safety Office.
These scooters are available on a first come first serve basis.
PENTAGON TOURS FOR PEOPLE
The Pentagon is accessible through a series of ramps and
elevators. Tour visitors in wheelchairs must be accompanied
by someone who will push them. An American Sign Language
Interpreter will be added to tours to assist visitors who are deaf or
hard of hearing provided that arrangements are made two weeks in
advance of the visit. Special tours for visually impaired visitors can
also be arranged with two weeks’ notice.
THE PENTAGON INFONET
The Pentagon InfoNet is a system of digital signage visible at
multiple kiosks throughout the Pentagon. InfoNet messages
display unclassified, timely events and program updates, using a
combination of video, photography, digital imagery, and animated
text displayed on large, flat-screen monitors. In addition to offering
news and information, the InfoNet system enhances the Pentagon’s
Computer Emergency Notification System (CENS). It disseminates
emergency messages from the Pentagon Force Protection Pentagon
Operations Center (PFP POC), alerting readers regarding any
potential dangers and providing safety instructions, thus reaching
those who may not be able to hear loudspeaker announcements.
DoD People with Disabilities
Emergency response planning:
703-695-3300 (Pentagon Fire Marshal)
Parking assistance for those with
One-day scooter rental:
Mobility Assistance Program/
Mobility Scooter Program:
Space Use Permit, Pentagon
Building Management Office
WHS Office of General Counsel
or visit https://infonet.whs.mil
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